COLLECTION AND USE:
goldeni collects information about in several ways. This information is used to provide users with goldeni services, to allow us to understand the environmental aspects of different residential properties, and to provide insights on this to said properties’ tenants and landlords via the Home Health App (‘the App’).
If you download the App, we request that you provide your name, residential address and email address,. If you create a goldeni account, your name, residential address and email address can be stored by goldeni.
Your address is provided to us by your landlord, so the goldeni sensors can be installed at your property. Where a goldeni sensor is installed or serviced at a property that is already occupied, goldeni may be provided with your name and contact details by your landlord or by the housing services provider. Where you are using the App, we may also collect your email address when you register to set up an account on the App.
We collect environmental data from the sensors installed in the residential property. These include current temperature, levels of Carbon Dioxide gas, humidity, air pressure and ambient light near the thermostat. The goldeni sensors will use this environmental and sensor data to build a better picture of a property’s internal environment, including the efficacy of its heating and ventilation systems. It can also be used to gain a better understanding of your boiler’s effectiveness.
To identify and help troubleshoot any problem associated with the goldeni sensor(s) we record the device model, serial number, software version, and settings. goldeni does not collect IP addresses or any Wi-Fi data at the property. In addition, the goldeni sensors include internal sensors which will track the device’s location in the event that the device is moved.
Analysis performed by goldeni of the environmental data is shared with your landlord(s) and may be shared with your residential property’s housing services provider to show them how your property is performing, so they can understand its energy consumption, detect certain repair or maintenance issues and to help them be more proactive in maintaining the quality and comfort of your home.
We can provide insights to your landlord on multiple aspects of the environment of your home, including:
• the likelihood of condensation, damp and mould development;
• how well the insulation and heating system are performing;
• the presence of carbon dioxide gas in your home;
• risk of fuel poverty;
• risk of overheating in the summer and;
• risk of underheating in the winter.
This information may also be used by landlords to protect high dependency residents where goldeni detects environmental data beyond safe parameters. For example, goldeni may send notifications to the landlord if the temperature drops beyond a pre-agreed level during the winter months. In addition, your landlord will be able to schedule maintenance and energy saving advice visits when you are most likely to be available – this will help you avoid unwanted and missed visits.
This data processing and sharing is part of the service we provide to your landlord and is at all times carried out under their instruction.
Please note that we may provide information to a third party if we believe in good faith that we are required to do so for legal reasons. For example, to respond to legal process, or comply with UK laws.
We may share non-personal information (for example, aggregated or anonymized customer data) publicly and with our partners. For example, we may publish trends about energy use or elevated carbon monoxide levels in the home. This information may also be shared with other users to help them better understand their energy usage compared to others in the goldeni community, raise awareness about safety issues, or help us generally improve our system(s). We may also share personal data with housing services providers ma. We take steps to keep this non-personal information from being associated with you and we require our partners to do the same.
Your personal information may be collected, processed and stored by goldeni or its service providers in the United Kingdom and other countries outside the European Union where our servers reside. As a result, your personal information may be subject to legal requirements, including lawful requirements to disclose personal information to government authorities, in those jurisdictions.
goldeni takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data securely. However, goldeni cannot guarantee that unauthorised third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised, inform our partners, inform the Information Commissioner’s Office and take other steps, in accordance with any applicable laws and regulations.
goldeni generally stores your personal information on goldeni’s servers until you request for it to be deleted or edited, or for as long as you are a tenant within the property. In addition, goldeni may store your personal information to resolve disputes, establish legal defences, conduct audits, pursue legitimate business purposes, enforce our agreements and comply with applicable laws.
If you have any questions, concerns or comments about this Privacy Notice or any requests concerning your personal data, you should contact your landlord in the first instance. In any event you can contact our Data Privacy Manager via:
Write to us: goldeni Ltd, 4 Sandridge Park, Porters Wood, St Albans, AL3 6PH
We will work with your landlord and/or housing services provider and/or any other parties to provide an appropriate response. If you are not satisfied with our response or believe your personal data is not being processed in accordance with the law you can complain to the UK data protection regulator, the Information Commissioner’s Office.
Further details can be found at www.ico.org.uk or 0303 123 1113